Delete from inside the app (recommended)
The fastest way. Your deletion is processed immediately by our automated 9-step erasure pipeline.
- Open Weight Pocket on your phone or tablet.
- Sign in to the account you want to delete.
- Go to Settings → Account → Delete Account.
- Confirm by re-entering your password (or re-authenticating with Apple/Google Sign-In).
- Your account and all data are permanently erased within seconds.
Request deletion by email
If you no longer have access to the app or your device, you can request deletion via email. We will verify your identity, then process the deletion within 30 days.
Send an email to:
privacy@weightpocket.comPlease include the following in your email:
- The email address associated with your Weight Pocket account.
- A statement confirming you understand the deletion is permanent and irreversible.
- (Optional) Approximate date you created the account, to help us verify identity.
- (Optional) Device(s) you used (iOS / Android), to help us verify the right account.
For security reasons, we may ask you to verify your identity by responding to a confirmation email sent to the registered address before we proceed with deletion. We will never delete an account based solely on an unverified request.
What is deleted
When you delete your account, we run a comprehensive 9-step erasure pipeline that permanently removes:
- Profile (name, email, photo, role)
- All weight, BMI, and biometric history
- All daily logs, symptoms, energy, mood
- All meals, food photos, nutrition data
- All medication records and injection history
- All AI chat history
- All behavioral data, nudges, and milestones
- All linked smart-scale and HealthKit/Health Connect data within our system
- Active subscription (auto-canceled, no further charges)
- Firebase Authentication account itself
⚠️ What may remain after deletion:
- Anonymized aggregate data that cannot be linked back to you (used to improve food databases and AI model accuracy).
- Audit logs required by law for fraud prevention, financial records, and HIPAA obligations, retained only for the legally required period.
- Data already shared with a linked coach, coaching practice, clinic, or other place of service may be retained by that coach or organization according to its own retention policy and applicable medical-record laws.
- Backups are purged on a 30-day rolling basis; your data may persist in encrypted backups for up to 30 days after deletion before being overwritten.
How long it takes
In-app deletion: Immediate (typically under 10 seconds).
Email request: Up to 30 days (typically processed within 7 business days after identity verification).
Backup purge: Encrypted backups are overwritten within 30 days after primary deletion.
Before you delete
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Export your data first. If you want to keep a copy of your weight history, meals, or medication logs, use Settings → Export My Data in the app to download a JSON archive before deleting.
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Cancel App Store / Play Store subscriptions separately if needed. While our system deletes the billing records tied to your account, any active subscription purchased through the Apple App Store or Google Play must be canceled in your store's billing settings to prevent any further charges. See Terms § 5.
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If you are linked to a coach, coaching practice, clinic, or other place of service, contact them directly if you want them to also delete the records they hold about you. Their retention policy is independent of ours.
Don't want to delete completely?
If you only want to stop being charged or pause the app, you have lighter options:
- • Cancel your subscription in app Settings — your account stays; you keep Premium until the end of your billing period, then access ends (there is no free tier).
- • Sign out on all devices and stop using the app — your data stays for whenever you come back.
- • Withdraw AI consent in Settings to stop AI processing while keeping the app for tracking.
This deletion process is governed by our Privacy Policy § 7 and Terms of Service § 16.
Need help? Contact us or email privacy@weightpocket.com.